Privacy policy

Last Updated: October 25, 2025

EDEN Outdoor Luxury (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website edenoutdoorluxury.com, use our services, or purchase our high-end outdoor products, including luxury saunas, fire pits, and premium outdoor accessories (collectively, the “Services”). By using our website or Services, you agree to the practices described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, legal obligations, or technology. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page regularly to stay informed about how we protect your information.

2. Information We Collect

We collect personal information to provide a seamless experience on our website and ensure secure transactions for our luxury outdoor products.

2.1 Information You Provide Directly

We may collect the following when you interact with our website or Services:

Contact details: Name, email, phone number, and mailing address.
Account information: Username, password, and security questions.
Order information: Billing and shipping address, payment confirmation, and purchase history.
Customer support interactions: Messages sent to our team for assistance or inquiries.
Shopping behavior: Products you view, add to cart, or wishlist.

You may choose not to provide certain information, but this may limit your ability to use certain features or purchase products.

2.2 Information Collected Automatically

We automatically collect data about your usage of our website (“Usage Data”) through cookies, pixels, and similar technologies. This may include:

Device type, browser type, and operating system.
IP address and geolocation data.
Pages visited, products viewed, and interactions with our website.
Referring websites and search terms.

2.3 Information From Third Parties

We may receive information from trusted third-party partners, including:

Shopify for website hosting and e-commerce functionality.
Payment processors for secure transaction handling.
Advertising and analytics services to personalize your experience.

All third-party data is treated in accordance with this Privacy Policy.

3. How We Use Your Personal Information

We use your information to provide, improve, and personalize our luxury outdoor shopping experience.

3.1 Product and Service Fulfillment

Process payments and confirm orders for EDEN Outdoor Luxury saunas, fire pits, and accessories.
Manage your account, process returns/exchanges, and send shipping updates.
Respond to customer inquiries and provide support.

3.2 Marketing and Advertising

Send promotional emails, SMS, and newsletters about sales, new products, and exclusive offers.
Personalize ads on third-party websites to highlight our luxury outdoor products.

3.3 Security and Fraud Prevention

Detect and prevent fraudulent or unauthorized activity.
Protect your account and personal data.

4. Cookies and Tracking Technologies

We use cookies, pixels, and other tracking technologies to enhance your shopping experience and improve our website.

Remember your preferences and shopping cart contents.
Analyze website traffic and product performance.
Tailor advertising and marketing campaigns to your interests.

You can manage or disable cookies through your browser settings, but some features may not function properly if cookies are blocked.

5. Sharing and Disclosure of Personal Information

We do not sell your personal information. We may share information in the following circumstances:

With vendors and service providers for order fulfillment, payment processing, cloud storage, and customer support.
With marketing and business partners, including Shopify, for advertising and promotions.
With affiliates within our corporate group to operate our business efficiently.
When legally required, such as responding to subpoenas, enforcing Terms of Service, or protecting rights and safety.
During mergers, acquisitions, or other business transactions.

5.1 User-Generated Content

Reviews and other content you post may be visible to the public. We are not responsible for how others use this information.

5.2 Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. Please review their policies before sharing your information.

6. SMS Privacy Policy

Information collected via SMS (e.g., cart reminders) is used solely for engagement and marketing purposes.
SMS consent is required; your information will not be sold.
To opt-out, reply STOP to our messages. For help, text HELP or email info@edenoutdoorluxury.com

7. Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. Parents may contact us to request deletion of any information mistakenly collected.

8. Security and Data Retention

We implement reasonable safeguards to protect your data but cannot guarantee absolute security.

Data is retained as long as necessary to:

Maintain accounts and process transactions.
Comply with legal obligations.
Resolve disputes or enforce policies.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

Access, Correct, or Delete your personal information.
Opt-out of Sale/Sharing or targeted advertising.
Restrict Processing of your information.
Withdraw Consent where applicable.

Requests can be made via info@edenoutdoorluxury.com. We will not discriminate against you for exercising these rights.

10. International Users

Your information may be stored and processed outside your country, including the United States. We rely on standard transfer mechanisms, such as European Commission Standard Contractual Clauses, for international data transfers.

11. Contact Us

For questions, complaints, or privacy requests:

EDEN Outdoor Luxury
Email: info@edenoutdoorluxury.com

Mailing Address: 15728 Lorain Ave #8164, Cleveland, OH 44111-5542

Phone: (440) 496-7874