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Refund policy

EDEN Outdoor Luxury – Return & Refund Policy

Last Updated: 10/25/2025

At EDEN Outdoor Luxury, each supplier has its own return and refund policies. Returns and cancellations are processed according to the supplier’s specific rules. Please review carefully before making a purchase. All returns must comply with the instructions below.

1. Golden Designs – Cancellation & Return Policy

Order Cancellation:

  • Orders may be cancelled within 24 hours of purchase.

  • Any cancellation after 24 hours may not be accepted.

Returns:

  • Returns must be made within 30 days of delivery.

  • Buyer assumes all risk of loss and is responsible for return shipping, handling, and restocking fees.

  • All returned goods must be in original packaging.

  • Seller reserves the right to refuse refunds if returned items are damaged or not in compliance with this policy.

  • Refunds are issued within 5 business days after inspection at the warehouse.

Fees & Charges:

  • Handling & Restocking: 20% of total purchase for each sauna.

  • Shipping Costs: We provide free outbound shipping to you. Return shipping is the responsibility of the buyer and is charged at 120% of the original outbound freight to cover handling and logistics.

  • Return Merchandise Authorization (RMA): Must be obtained before shipping; otherwise, the return will not be accepted.

Fee Chart (Golden Designs Saunas):

  1. Original packaging, never opened:

    • Outbound shipping: charged

    • Return inbound shipping: 120% of outbound

  2. Opened/assembled, never used:

    • Outbound shipping: charged

    • Return inbound shipping: 120% of outbound

    • Restocking fee: 20%

  3. Opened/assembled/used:

    • No returns accepted

Additional Shipping Charges:

  • Change of address:

    • Same city/freight terminal: $85

    • Different city/freight terminal: $150+

  • Redelivery charges:

    • 2nd attempt: $95

    • 3rd attempt: $150

  • Storage: $125/day after the 3rd day at the terminal

Damaged Items:

  • Report directly to Golden Designs via email: sales@GoldenDesignSaunas.com

  • Inspect packages before signing; refusal to accept damaged goods is required to claim insurance.

2. The Outdoor Plus – Cancellation & Return Policy

Order Cancellation:

  • Cancel within 24–48 hours of order placement without fee.

  • Cancellation after 48 hours incurs a 25% restocking fee.

Returns:

  • Returns are generally NOT accepted due to handmade/custom nature of products.

  • Custom orders cannot be returned.

  • Only special cases may qualify for review by T.O.P’s President.

Refunds & Processing:

  • Payments refunded via check by default.

  • Refund to credit card incurs a 3% processing fee (cannot be waived).

Damaged or Incorrect Items:

  • Notify The Outdoor Plus within 24–48 hours: support@theoutdoorplus.com

  • Include photos, videos, or supporting documentation.

  • Refuse delivery if damage is observed.

3. HPC Fire Inspired – Returns, Holds, and Exchanges

Return Eligibility:

  • Returns/exchanges accepted within 30 days of shipment.

  • Subject to a 20% restocking fee on non-warrantable items.

  • Customer is responsible for return shipping costs.

Refunds & Credits:

  • Refunds applied to the original payment method.

  • No cash credits issued (except double charges due to processing errors).

  • Credits older than 90 days automatically apply to outstanding invoices.

Holds/CIA:

  • HPC will hold orders for 15 days; unclaimed orders return to stock and require re-ordering.

Required Information for Returns:

  • Purchase Order or Sales Order Number must be included with the return.

Important Notes:

  • All returns must follow supplier-specific instructions.

  • Contact the respective supplier directly for damaged or incorrect items.

  • EDEN Outdoor Luxury is a reseller; we do not ship or handle returns ourselves.

  • Shipping and return costs are the responsibility of the customer unless otherwise noted by the supplier